Refunds on unwanted items
Once the unwanted item is received back to the warehouse it will be checked and granted it meets our return policy conditions we will then offer a refund for this item. Refunds will be applied to the payment method that was used to purchase the item.
Info: You should receive notification of your refund within 10 working days after your parcel has been returned. If you have not received notification of your refund within 10 working days, please contact us.
Video Games, Nursery Products, Personalised Items & Games
For your benefit and for reasons of product integrity and hygiene, we cannot offer refunds or exchanges, unless faulty, on the following items: Nursery items, gift cards, Personalised items and gaming items including but not limited to:
- Digital downloads and ESD cards
- Products containing downloadable content
- Digital and games credit and subscriptions
- Consoles and bundles
- Computer or games software
- Personalised Items
This does not affect your statutory rights.
We strive to ensure all your purchases reach you in perfect condition. If you receive a delivery and the item is damaged please refuse the delivery.
In the unlikely event that you receive a faulty item, you may return this item to us in accordance with your statutory rights.
The acceptable forms of redress for any return whether online are a repair, replacement, refund or Gift card.
If an item is deemed faulty following inspection and where a refund can not be provided, a gift card to the value of the item or a replacement of the same item (subject to stock availability) will be provided.
In all cases, items will be inspected and if confirmed as faulty we will issue a suitable form of redress (replacement/repair/refund).
If an item is not deemed faulty following inspection, then we are unable to offer a replacement or refund. A reason will be given as to why the product is in dispute. We will return such items to the customer at the customer’s cost.
In dispute items will be retained by us for 30 days from the date of notification to the customer that no fault has been found and may be destroyed by us after this time where the cost of re-shipping the item to the customer has not been received.
For help and advice on what to do where you believe an item to be faulty, please see our Returns Policy. We suggest that before you return an item as faulty, please ensure you have checked the batteries, please note that all our toys work best with alkaline batteries.
Refunds
You should receive notification of your refund within 10 working days after your parcel has been returned. If you have not received notification of your refund within 10 working days please contact us. Once your returned items have been received, your refund will be processed within 3-5 working days. Your refund will be processed via the same method of payment that you used to pay for your order.
Pre-Order Cancellation
You can cancel or update your payment details on your pre-order in your Works of Wisdom Account as long as stock has not been allocated to your order. Note, this option is only available for pre-orders.
Cooling Off Period (Except Personalised Items)
There is a cooling off period of 14 days during which you have the right to cancel your order. You must provide notice of cancellation no later than 14 days after the receipt of goods through one of the following mediums:
Customerservice@worksofwisdom.co.uk
We will refund the original purchase price provided that the goods are returned to us in their original condition. Where the returned/cancelled item forms part of a larger order all of which is not being returned, the original delivery charge will continue to apply.
Made to Order items are excluded from our standard change of mind policy.
Returning Incorrect Items
Upon delivery, it is the customer’s responsibility to check the contents of their packages and inform us of any discrepancies at the earliest opportunity.
Please note that some items may be dispatched in an outer carton that differs in description to that of the items ordered. Where you have received the incorrect items, we will arrange collection of the incorrect items on a date suitable for you within 7 days of the correct item being delivered. Where the correct item has been delivered and the incorrect item has not been collected or otherwise returned to us, then you will be liable for the cost of the incorrect item(s).
